5 Housekeeping Metrics Every GM Should Track Daily
March 12, 2026 5 min read
Clean rooms are your hotel's foundation. These five metrics will help you stay ahead of issues before guests notice them.
Housekeeping performance directly impacts guest satisfaction scores, online reviews, and repeat bookings. Yet many GMs don't have visibility into their housekeeping metrics until something goes wrong.
1. Clean Room Percentage
What percentage of your rooms are clean and ready at any given time? This affects check-in speed and guest satisfaction. Target 85%+ by 10 AM.
2. Room Turnover Time
How long does it take to turn a checkout room? Industry average is 25-35 minutes. If you're over 45 minutes, investigate staffing and supplies.
3. Inspection Pass Rate
What percentage of rooms pass quality inspection on the first check? Track this by housekeeper to identify training opportunities.
4. Dirty Room Queue
How many rooms are sitting in dirty status? A growing queue is an early warning sign of staffing issues.
5. Deep Clean Completion
Are your rooms getting their scheduled deep cleans? Track this monthly per room to ensure compliance.
HotelCentral's Housekeeping module tracks all of these in real time, giving your GM instant visibility from any device.
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